Accuso support

Something not right, or an idea for the game? Email support@mdkjdigital.com. We read everything and usually reply within two working days.

It helps to include your phone model, and the case number and difficulty if it’s about a particular case.

Common questions

When does the new case arrive?

At midnight, your local time. Everyone gets the same case on the same date.

I think a case is wrong.

Every case is checked by machine before release: it has exactly one answer, and the notes are enough to reach it. If a solution looks impossible, try a hint: it shows which suspect you can work out next and which notes prove it. If you still think it’s wrong, email us the case number and difficulty and we’ll look.

Where is my notebook kept?

Each case has its own notebook, one per difficulty, saved on your phone as you type. It’s never sent to us and never appears on a share card. Deleting the app deletes it.

How does my streak work?

Solve any case on its own day to keep your streak going. Cases played from the archive don’t count, so a missed day stays missed.

I bought Premium on another device, or reinstalled.

Open the ⋯ menu → Premium and tap Restore purchase. Purchases follow your Apple ID.

How do I get a refund?

Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.

How do I change my ad privacy choices?

In the UK, EEA and Switzerland: ⋯ menu → Privacy choices. On iPhone you can also turn off tracking at any time in Settings → Privacy & Security → Tracking. See the privacy policy for details.

How do I delete my data?

Your progress is stored only on your phone. Deleting the app deletes it. We hold nothing about you to delete.